Reviews Policy
Reviews help pet owners find professionals they can trust, and help professionals build their reputation. This page explains how reviews work on Wee Walkies, what we allow, and what happens when something goes wrong.
Genuine pet owners may review a professional or pet business they have actually used. We do not independently verify every review or service arrangement. By submitting a review, you confirm it is honest, accurate, based on your own experience, and written in your own words.
How reviews work
Who can leave a review
Signed-in members may review the platform. Pet owners may also review a professional or pet business they have actually used. Reviews are not anonymous; the reviewer’s first name, general location, and role may be displayed.
What a review contains
Each review includes a star rating (1–5), a written quote, the reviewer's first name and general location, and their role on the platform (e.g. "Dog Walker" or "Pet Groomer"). No surnames or contact details are ever displayed.
Review moderation
All reviews are submitted as pending and reviewed before appearing publicly. We check for policy violations, spam, and personal information. Reviews may be removed or edited only to remove personal information without changing their meaning or rating.
Honest and genuine
We only publish reviews that reflect genuine experiences. Reviews must be written in the reviewer's own words. Copied, templated, or AI-generated reviews will be rejected.
What makes a good review
- Honest accounts of your experience with the platform or a professional
- Constructive feedback — positive or negative — based on real interactions
- Mentioning specific services you used (e.g. dog walking, grooming)
- Recommending the platform to other pet owners or professionals
What is not allowed
- Reviews written by someone other than the account holder
- Reviews about a person you have never interacted with
- Defamatory, threatening, or abusive language
- Sharing personal information about another member
- Reviews submitted in exchange for payment, discounts, or incentives
- Fake or exaggerated reviews — positive or negative
- Reviews that contain advertising or promotional links
- Multiple reviews from the same person about the same subject
Our moderation process
Every review is submitted with a status of pending and is only published after a member of our team has reviewed it. We aim to process reviews within 3–5 working days.
We may reject a review without explanation if it violates this policy. We may also edit a review to remove personal information (such as a full name or address) before publishing, without changing its meaning or rating.
Approved community reviews appear on the Testimonials page. Reviews of individual professionals appear on their profile where available.
Disputing a review
If you believe a review about you or your business is false, defamatory, or violates this policy, you can request that we investigate it. We take these requests seriously and will review the case fairly.
To dispute a review, please contact us with:
- •Your name and account email address
- •The content of the review you are disputing
- •A clear explanation of why you believe it violates our policy
- •Any supporting evidence you can provide
We will respond within 5 working days. We cannot guarantee removal of any review, but we will always investigate fairly and act in line with this policy.
Ready to leave a review?
If you are a Wee Walkies member, you can review the platform. Pet owners may also review a professional or pet business they have actually used. Log in to your dashboard to submit a review.
Go to my dashboardThis policy was last updated in September 2026. It sits alongside our Community Guidelines and Terms & Conditions.