Reviews Policy
Reviews help pet owners find professionals they can trust, and help professionals build their reputation. This page explains how reviews work on Wee Walkies, what we allow, and what happens when something goes wrong.
Wee Walkies is a community platform. We do not verify that every reviewer has used a specific professional's services — reviews reflect the community's experience of the platform and its members. By submitting a review, you confirm that it is honest, accurate, and written in your own words.
How reviews work
Who can leave a review
Reviews on Wee Walkies can be submitted by any verified member — including pet owners, dog walkers, groomers, pet sitters, and pet businesses. This means reviews come from real people who are part of the community, not anonymous internet users. Pet owners are encouraged to share their experiences of working with pet professionals they have found through the platform.
What a review contains
Each review includes a star rating (1–5), a written quote, the reviewer's first name and general location, and their role on the platform (e.g. "Dog Walker" or "Pet Groomer"). No surnames or contact details are ever displayed.
Review moderation
All reviews are submitted as pending and reviewed by our team before they appear publicly. We check for guideline violations, spam, and obvious inaccuracies. Approved reviews are published to the Testimonials page.
Honest and genuine
We only publish reviews that reflect genuine experiences. Reviews must be written in the reviewer's own words. Copied, templated, or AI-generated reviews will be rejected.
What makes a good review
- Honest accounts of your experience with the platform or a professional
- Constructive feedback — positive or negative — based on real interactions
- Mentioning specific services you used (e.g. dog walking, grooming)
- Recommending the platform to other pet owners or professionals
What is not allowed
- Reviews written by someone other than the account holder
- Reviews about a person you have never interacted with
- Defamatory, threatening, or abusive language
- Sharing personal information about another member
- Reviews submitted in exchange for payment, discounts, or incentives
- Fake or exaggerated reviews — positive or negative
- Reviews that contain advertising or promotional links
- Multiple reviews from the same person about the same subject
Our moderation process
Every review is submitted with a status of pending and is only published after a member of our team has reviewed it. We aim to process reviews within 3–5 working days.
We may reject a review without explanation if it violates this policy. We may also edit a review to remove personal information (such as a full name or address) before publishing, without changing its meaning or rating.
Approved reviews appear on the Testimonials page. Reviews are not attached to individual professional profiles at this time — they reflect the community as a whole.
Disputing a review
If you believe a review about you or your business is false, defamatory, or violates this policy, you can request that we investigate it. We take these requests seriously and will review the case fairly.
To dispute a review, please contact us with:
- •Your name and account email address
- •The content of the review you are disputing
- •A clear explanation of why you believe it violates our policy
- •Any supporting evidence you can provide
We will respond within 5 working days. We cannot guarantee removal of any review, but we will always investigate fairly and act in line with this policy.
Ready to leave a review?
If you are a Wee Walkies member and would like to share your experience, we would love to hear from you. Log in to your dashboard to submit a review.
Go to my dashboardThis policy was last updated in August 2026. It sits alongside our Community Guidelines and Terms & Conditions.